Returns Policy
Refunds
We only refund if items are are defective upon receipt. If you need to exchange it for the same item, send us an email.
If you are approved for refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at crm@tractionaids.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if that are defective upon receipt. If you need to exchange it for the same item, send us an email.
Shipping returns
To return your product, you should mail your product to:
CRM ENTERPRISES INC.
550 Lisbon Street
Suite 11, Lewiston, Maine 04240
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact all tractionaids.com support services at crm@tractionaids.com
CRM ENTERPRISES INC.
550 Lisbon Street
Suite 11, Lewiston, Maine 04240
207.650.7860